From design, through implementation to support, our network solutions are designed to deliver the optimum level of security, with the best level of support.

ShoreTel's Unified Communications system encompasses phones, switches, and software that are designed to allow easy deployment and rapid flexibility, and deliver world-class quality. ShoreTel's IP phones provide the ultimate in ergonomic and aesthetics design, as well as superior audio quality. ShoreGear® voice switches are purpose-built appliances with no moving media, delivering unmatched reliability and availability. And the ShoreWare® Call Manager end-user application suite makes it easier for users to communicate with anyone, anywhere, anyway they choose.

IP Phone System

The ShoreTel IP phone system is a completely integrated system that scales seamlessly from 1 to 10,000 users including PBX, voice mail, and automated attendant functions.

The ShoreTel system is built from the ground up and designed to be the easiest to use, easiest to manage, full-featured IP phone system on the market today. Its distributed architecture is ideal for multi-site companies that span multiple locations because the ShoreTel IP phone system appears and behaves as a single, unified system.

IP Phones

ShoreTel offers a wide range of telephones with the right solution for every user: from executive to remote office worker, and operator to call center supervisor. ShoreTel ShorePhone™ IP telephones offer all the advanced features and quality that users demand, and are preconfigured to match the ShoreTel UC system for quick and easy installation.

Voice Switches

As key building blocks of the ShoreTel® Unified Communications System, ShoreTel ShoreGear® Voice Switches deliver unified communications to organizations of every size - from large enterprises to small and medium businesses.

ShoreGear voice switches unify communications across multiple enterprise locations, providing n+1 form of redundancy for very high system availability. ShoreGear voice switches manage ShorePhone IP phones and analog lines, as well as PSTN and ITSP trunks.

Call Manager

ShoreWare® Call Manager is a Unified Communications end-user application suite, which includes:

• ShoreWare Personal Call Manager
• ShoreWare Professional Call Manager
• ShoreWare Operator Call Manager
• ShoreWare Mobile Call Manager

Each application offers your organization a way to empower your users to communicate via video, voice (wired or wireless) or IM, streamlining business communications, improving communication accuracy, and enhancing overall end user productivity.

With ShoreWare Call Manager, ShoreTel offers unprecedented ease and flexibility. ShoreWare Call Manager provides easy licensing, easy set up, flexible features, telephony and IM control, integrated advanced call management, quality desktop video and a highly customizable interface.

Highlights

• Find and connect to people fast
• Know who is available, and by what means
• See who's calling or sending an IM
• Utilize IM and open up more opportunities to communicate
• Manage voicemail and contacts through Microsoft® Outlook®
• Conduct clear, person-to-person video calls
• Access all key features in one window with tabbed contents
• Keep mobile workers reachable, anytime, anywhere
• Minimize end user training with a single, customizable interface

Contact Centre

ShoreWare Contact Center solutions provide a range of applications satisfying the needs of all enterprises, from basic call center capabilities to sophisticated distributed multi media contact center capabilities. The solutions allows enterprises to route incoming contacts to the most appropriate agent in a multi-site contact center, regardless of location thus making a "virtual" contact center a reality.

Converged Conferencing

ShoreTel's Converged Conferencing delivers a next-generation collaboration solution that unifies audio conferencing, desktop/application sharing, instant messaging, virtual meeting rooms, on-line presentations, and multi-media recording with one easy-to-use interface. The system's simplified management and exceptional reliability enables organizations to easily manage collaborative activities in-house and helps reduce costs. Key features include:

Reliability Built In
ShoreTel Converged Conferencing is built on an embedded, Linux-based appliance with redundant disk-drives to provide enterprise-class reliability. The system's web-based management and report interface make it simple and easy to administer.

Secure Audio and Web Conferencing
Passwords and SSL streaming keep documents secure while secure pass codes, locked conferencing, and a visual display of who's on the call keep the audio calls safe from eavesdroppers as well.

Outlook Integration
Schedule your audio and web conference right inside your Outlook appointment by simply responding "Yes" to a conference and having the software automatically assign your access codes and paste them into your meeting invitation.

Conference Recording
Multimedia recordings store the audio from the call, along with the documents presented to keep an archive of the event or to enable the distribution of the information to a broad audience without having to repeat the session over and over again.

Dial-Out Capability
Eliminate the dead time associated with waiting for parties to join a conference on time by simply dialing out and proactively bringing them into the meeting. In addition, the Web-based interface lets customers and foreign employees request a call-back.

With all of these vital collaboration tools available at the click of the mouse, communications - both internal and external - improve to provide faster responses to your customers and more informed decisions for your business.

ShoreTel Converged Conferencing is an internal solution that pays for itself through the elimination of expensive audio and web conferencing services. What's more, with the ability to share your documents and applications - and even take control of a remote PC - you can reduce travel costs across the enterprise by eliminating the need for so many face-to-face visits.

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